Refund Policy.

Last updated: June 26, 2024

Thank you for shopping at RedHawks Arts.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Tribesol Ltd, 128, City Road, London, EC1V 2NX, UNITED KINGDOM.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to RedHawks Arts, accessible from https://redhawksarts.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Conditions for Returns

1. Change of Mind:

1. • If you change your mind about your purchase, you must inform us within 3 days of placing the order to be eligible for a refund.
   • Requests made after this period will not be considered for a full refund.

2. Changes to Custom Art Orders:

1. • If you wish to change your idea for a custom art piece, you must notify us within 3 days of placing the order.
   • Changes made after 3 days will incur a fee of 30% of the total order amount.

3. Revision and Amendment Policy:

1. • We offer multiple revision options to ensure you are fully satisfied with your custom art.
   • Any additional amendments requested beyond the included revisions will incur additional costs.

4. Proof of Purchase:

1. • A valid receipt or proof of purchase is required to process a refund.

5. Refund Process:

1. • Refund requests can be made by contacting our customer service team at info@redhawksarts.com
   • Once your refund is processed, we will notify you of the approval or rejection of your refund.
   • Approved refunds will be processed within 14 business days, and a credit will be applied to your original method of payment.

6. Shipping Costs:

1. • For items returned due to our error (incorrect or non-usable items), we will cover the refund fee.

7. Non-Refundable Items:

1. • Gift cards
   • Sale items (only regular-priced items may be refunded)
   • Personalized/customized products (unless changes are requested within the specified period)

8. Exchanges:

1. • We only replace items if they are non-usable or low-graded. If you need to exchange an item for the same product, please contact us at info@redhawksarts.com

9. Late or Missing Refunds:

1. • If you haven’t received a refund yet, first check your bank account again.
   • Then contact your credit card company, it may take some time before your refund is officially posted.
   • Next, contact your bank. There is often some processing time before a refund is posted.
   • If you’ve done all of this and you still have not received your refund, please contact us at info@redhawksarts.com